Privacy Policy — rs77
Online Gaming Platform

1 Introduction

rs77 ("we", "us", "our") operates the online gaming platform accessible at rs77.pro, serving players across Pakistan — from Karachi and Lahore to Faisalabad and Islamabad. We understand that when you share personal information with us, you are placing trust in our ability to handle that information responsibly.

This Privacy Policy sets out, in plain and transparent terms, exactly what personal data rs77 collects from its players, the purposes for which that data is processed, the lawful bases upon which processing rests, how long we retain it, with whom we may share it, and the full range of rights that you hold with respect to your personal data.

This policy applies to all personal data collected through the rs77 website, any rs77 mobile application, and any communications you have with our customer support team. It covers data collected during registration, during active use of the platform, during payment and withdrawal transactions, and during any identity verification or responsible gaming processes.

2 Data Controller

For the purposes of applicable data protection legislation, rs77 is the data controller responsible for your personal data. This means that rs77 determines the purposes for which your personal data is collected and the manner in which it is processed.

All data protection enquiries, subject access requests, deletion requests, and other rights-related communications should be directed to the rs77 Data Protection contact via our customer support team. Contact details are provided in Section 13 of this policy.

Where rs77 engages third-party service providers to process data on its behalf — for example, payment processors, KYC verification services, or platform analytics providers — those parties act as data processors under rs77's instructions and are contractually bound to handle your data only as directed by rs77 and in accordance with applicable data protection law.

3 Data We Collect

rs77 collects personal data across several categories, depending on the nature of your interaction with the platform. Below is a comprehensive breakdown of the types of data we may collect:

3.1 Registration Data

When you create an rs77 account, we collect the information you provide during the sign-up process, including your full legal name, date of birth, residential address, email address, and chosen username. This information is necessary to create and administer your account.

3.2 Identity Verification (KYC) Data

To comply with our international gaming licence obligations and applicable anti-money laundering regulations, rs77 may request documentary proof of identity and address. This may include a copy of your CNIC (Computerised National Identity Card), passport, or driving licence, as well as a recent utility bill or bank statement confirming your residential address. In some cases, we may also request a selfie photograph for facial verification purposes.

3.3 Financial Data

When you make deposits or withdrawals, rs77 collects transactional data including your payment method details (e.g. JazzCash account number, EasyPaisa mobile number, HBL/UBL/Meezan bank account details, or USDT wallet address), transaction amounts in PKR, transaction timestamps, and confirmation references. rs77 does not store full bank account credentials or card numbers on its own servers — these are handled by our regulated payment processing partners.

3.4 Gaming Activity Data

rs77 records a comprehensive log of your gaming activity on the platform. This includes bets placed, games played, wagering history, session durations, game outcomes, bonus usage, and betting patterns. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.

3.5 Technical and Device Data

When you access the rs77 platform, our servers automatically collect certain technical information from your device and browser. This includes your IP address, device type and model, operating system version, browser type and version, screen resolution, and general geolocation data derived from your IP address (country and city level only — not precise GPS location).

3.6 Communications Data

If you contact rs77 via live chat, email, or any other support channel, we retain records of those communications, including the content of messages exchanged, the date and time of contact, and the nature of any issue or enquiry raised. These records are used for quality assurance, dispute resolution, and ongoing support purposes.

4 How We Use Your Data

rs77 uses your personal data strictly for the following purposes:

• Account Registration and Administration: Creating and maintaining your rs77 account, verifying your identity, and managing your account settings and preferences.
• Service Delivery: Providing access to the full range of rs77 gaming products, including sports betting, casino games, slots, and live dealer tables, all denominated in PKR.
• Payment Processing: Facilitating deposits and withdrawals through supported Pakistani payment channels including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and USDT.
• KYC and AML Compliance: Verifying your identity and the source of your funds to meet the requirements of our international gaming licence and applicable anti-money laundering legislation.
• Responsible Gaming: Monitoring gaming activity for signs of problem gambling, enforcing deposit limits and self-exclusion requests, and providing proactive responsible gaming interventions where appropriate.
• Fraud Prevention and Security: Detecting and preventing fraudulent account activity, unauthorised access, and abuse of the platform, including bonus abuse and multi-accounting.
• Customer Support: Responding to your queries, resolving disputes, and improving our support service quality based on communication records.
• Legal and Regulatory Obligations: Retaining and, where required by law, disclosing data to relevant regulatory, law enforcement, or licensing authorities.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the performance, usability, and game offering of the rs77 platform.
• Marketing Communications: Sending you promotional communications about rs77 offers and bonuses, but only where you have opted in to receive such communications. You may opt out at any time.

rs77 does not use your personal data for automated decision-making that produces legally significant effects, other than fraud detection systems that may automatically flag or temporarily restrict accounts pending human review.

5 Legal Bases for Processing

Every instance of personal data processing carried out by rs77 rests on one or more of the following lawful bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and rs77 — i.e. providing the gaming services you have signed up to use, processing your transactions, and maintaining your account.
• Legal Obligation: Processing required to comply with rs77's obligations under its international gaming licence, including KYC verification, AML monitoring, age verification, and regulatory reporting.
• Legitimate Interests: Processing carried out for purposes that are necessary for rs77's legitimate operational interests, including fraud prevention, platform security, responsible gaming monitoring, and platform analytics — provided these interests are not overridden by your rights and freedoms.
• Consent: Where processing is not covered by the above bases — most notably, marketing communications and non-essential cookies — rs77 will seek your explicit consent before proceeding. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Third Parties

rs77 does not sell, rent, or trade your personal data. We may share your data only in the limited circumstances described below:

6.1 Payment Processors

To facilitate deposits and withdrawals, rs77 shares necessary financial data with regulated payment processing partners. These partners — including the operators of JazzCash, EasyPaisa, and our banking partners for HBL, UBL, and Meezan Bank transfers — process your data only as required to complete the transaction and are bound by their own data protection obligations.

6.2 KYC and Identity Verification Providers

rs77 uses certified third-party identity verification services to conduct KYC checks. Identity documents and verification data shared with these providers are processed under strict data processing agreements and are not used for any purpose beyond identity verification.

6.3 Regulatory and Law Enforcement Authorities

Where required by our gaming licence or applicable law, rs77 may disclose personal data to relevant gaming regulators, financial intelligence authorities, or law enforcement agencies. All such disclosures are made only to the extent required and in accordance with applicable legal procedures.

6.4 Platform and Technology Partners

rs77 uses third-party technology providers for services including platform hosting, customer support software, analytics, and fraud detection. These providers act as data processors under rs77's instructions and are contractually prohibited from using your data for their own purposes.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of rs77's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the privacy implications before it takes effect.

7 Cookies & Tracking Technologies

rs77 uses cookies and similar tracking technologies on its platform. A cookie is a small text file stored on your device by your browser when you visit a website. The cookies used by rs77 fall into the following categories:

• Strictly Necessary Cookies: These are essential for the rs77 platform to function. They manage your login session, maintain your account security, and remember your language and display preferences. These cookies cannot be disabled without affecting core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players use the rs77 platform — which pages are visited most frequently, how players navigate between sections, and where technical errors occur. This data helps us improve platform performance. No personally identifiable information is collected by these cookies.
• Functional Cookies: These remember your preferences on the platform — for example, your preferred sports markets or game categories — to provide a more personalised experience during your session.
• Security Cookies: Used specifically to detect and prevent fraudulent activity, unauthorised access attempts, and bot activity on the platform.

rs77 does not use advertising cookies, social media tracking pixels, or any cross-site tracking technologies that follow your behaviour outside of the rs77 platform. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use the platform.

8 Data Retention

rs77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by our gaming licence obligations and applicable law. The following general retention periods apply:

• Account and Registration Data: Retained for the duration of your account's active status and for a minimum of five (5) years following account closure, in accordance with our licensing requirements.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of verification, as required under anti-money laundering regulations applicable to our gaming licence.
• Transaction and Financial Records: Retained for a minimum of five (5) years from the date of each transaction, in line with financial record-keeping requirements under our licensing framework.
• Gaming Activity Logs: Retained for a minimum of three (3) years from the date of the relevant activity, for the purposes of dispute resolution and responsible gaming monitoring.
• Customer Support Communications: Retained for two (2) years from the date of each communication, for quality assurance and dispute reference purposes.
• Marketing Preferences: Retained until you withdraw consent to marketing communications, and for a reasonable period thereafter as a record of your preference.

Once the applicable retention period expires, rs77 will securely delete or anonymise your personal data in a manner that prevents recovery or reconstruction.

9 Data Security

rs77 applies robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• TLS Encryption: All data transmitted between your device and rs77 servers is encrypted using TLS (Transport Layer Security) protocol, ensuring that data in transit cannot be intercepted.
• Encryption at Rest: Sensitive stored data — including identity documents, financial records, and account credentials — is encrypted using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data within rs77's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data undergo regular data protection training.
• Fraud Detection Systems: Automated systems monitor platform activity in real time to detect and respond to suspicious behaviour, including unauthorised login attempts, unusual transaction patterns, and bot activity.
• Regular Security Audits: rs77 undergoes periodic security assessments and penetration testing by independent security specialists to identify and remediate vulnerabilities.
• Two-Factor Authentication: rs77 strongly encourages all players to enable two-factor authentication (2FA) on their accounts to add an additional layer of personal account security.

While rs77 takes all reasonable steps to protect your personal data, no internet-based system is entirely immune from risk. In the event of a data breach that affects your rights and freedoms, rs77 will notify affected players and relevant authorities in accordance with our obligations under applicable data protection legislation.

10 Your Data Rights

As an rs77 player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or email — contact details are in Section 13:

• Right of Access: You have the right to request a copy of all personal data that rs77 holds about you. We will respond to such requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request that rs77 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations — we cannot delete data that we are required by law or our gaming licence to retain.
• Right to Restriction of Processing: You may request that rs77 restrict processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or where processing is unlawful but you prefer restriction to erasure.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on rs77's legitimate interests, including for direct marketing purposes. Upon receiving an objection to direct marketing, rs77 will cease all marketing communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

11 Children's Privacy & Age Restriction

The rs77 platform is strictly for adults. You must be 21 years of age or older to register an account, make a deposit, or place any wager on the rs77 platform. rs77 does not knowingly collect personal data from individuals under the age of 21.

All rs77 registrations are subject to automated and manual age verification processes. Where a player is found to be under 21 years of age, their account will be immediately closed, their deposits will be refunded to the original payment method, and any associated winnings will be forfeited. The player's data will be retained only for the minimum period required to document the age verification failure and prevent re-registration.

If you are a parent or guardian and believe that a person under 21 has registered an rs77 account, please contact our support team immediately via live chat. We will investigate and act promptly.

12 Changes to This Privacy Policy

rs77 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will provide advance notice via email to your registered address or via a prominent notice on the rs77 platform, with a minimum of 14 days' notice before the changes take effect.

Minor updates, such as corrections to wording or updates that do not substantively change your rights, will be reflected on this page with an updated "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed of how rs77 protects your data.

Your continued use of the rs77 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

13 Contact Us

For any privacy-related queries, data rights requests, or concerns about how rs77 handles your personal data, please contact our support team through the following channels:

• Live Chat: Available 24/7 via the chat widget on all rs77 pages — average response time under 10 minutes. This is the fastest channel for urgent data or account security matters.
• Email: [email protected] — responses typically within 4 hours during peak support hours.

When contacting us about a data rights request, please include your registered username or account email address and a clear description of your request so that our team can locate your records and respond efficiently.

rs77 takes all privacy concerns seriously. If you are not satisfied with our response to a data-related complaint, you have the right to escalate the matter to the relevant data protection or gaming regulatory authority under our licensing framework.